Director, Logistics and Operations

- Define and lead the overall strategy and execution for Aftersales logistics, transportation, warehouse operations and service parts operations, ensuring alignment with Scout Motors' customer experience, and long-term growth objectives.

- Provide leadership, direction, and development for the teams, establishing clear priorities, performance expectations, governance routines, and accountability across logistics, operations, transportation, and service parts business functions.

- Own the end-to-end service parts supply chain strategy, including inventory flow, parts distribution, warehouse operations, transportation network, supplier coordination, packaging processes, and service parts availability.

- Develop and execute the service parts business strategy, including revenue growth, pricing strategy, margin management, parts sales performance, lifecycle management, parts portfolio commercialization, and business planning.

- Oversee transportation strategy and network optimization, including carrier management, route planning, cost management, supplier coordination, transportation performance metrics, and sustainable transportation practices.

- Lead the development and optimization of warehouse and distribution operations, including layout strategy, labor productivity, storage utilization, throughput, order fulfillment, dock-to-stock performance, order accuracy, safety, packaging, and operational standardization.

- Establish and manage key performance indicators across service parts operations, including inventory availability, service levels, order fulfillment, transportation costs, warehouse productivity, supplier performance, revenue, margin, customer satisfaction, and operational efficiency.

- Own budget planning and financial performance for logistics, transportation, warehouse operations, and parts business activities, identifying opportunities to improve cost efficiency, revenue performance, profitability, and long-term scalability.

- Manage strategic relationships with third-party logistics providers, transportation carriers, warehouse service providers, packaging suppliers, corrugate vendors, and other external partners to ensure contractual compliance, service excellence, cost competitiveness, and continuous improvement.

- Drive forecasting, inventory planning, stocking strategy, and parts availability initiatives to support service readiness, customer uptime, warranty requirements, repair performance, and business growth.

- Lead continuous improvement initiatives across transportation, warehouse operations, parts operations, supplier performance, packaging, cost management, and service parts business processes.

- Develop risk mitigation and business continuity plans for supplier disruptions, transportation delays, inventory shortages, warehouse capacity constraints, packaging availability, launch risks, and operational performance issues.

- Drive sustainability initiatives across logistics, transportation, warehouse, and packaging operations by reducing waste, improving material efficiency, optimizing transportation impact, and incorporating environmentally responsible practices.

- Bachelor's degree in Operations Management, Business Administration, Engineering, Industrial Engineering, Finance, or a related field.

- Minimum of 15+ years of experience in logistics, transportation, warehousing, supply chain operations, service parts operations, service parts, parts business management, or related operational leadership roles.

- Minimum of 10+ years of leadership experience managing managers, cross-functional teams, suppliers, vendors, and complex operational functions.

- Strong understanding of service parts operations, aftermarket parts distribution, transportation management, warehouse operations, inventory management, pricing strategy, margin management, parts lifecycle, and parts commercialization.

- Proven experience leading logistics and operations in a high-growth, launch, startup, automotive, manufacturing, aftermarket, or service parts environment.

- Experience managing third-party logistics providers, transportation carriers, warehouse service providers, packaging suppliers, and strategic supplier relationships.

- Demonstrated ability to own business performance, including budget management, cost optimization, revenue growth, profitability, operational KPIs, and executive-level reporting.

- Experience implementing, integrating, or optimizing ERP, WMS, TMS, planning tools, reporting platforms, and supply chain technology solutions.

- Strong analytical, strategic planning, problem-solving, financial acumen, and decision-making skills.

- Excellent leadership, communication, presentation, negotiation, stakeholder management, and cross-functional collaboration skills.

- Ability to operate effectively in a fast-paced, ambiguous, and evolving business environment while balancing strategic priorities with hands-on operational execution.

- Experience in automotive, EV, aftermarket parts, service operations, manufacturing, or direct-to-consumer business models preferred.

- German language proficiency is a bonus and may contribute to success in the role.