Program Senior Manager - State & Local Health

General Dynamics Information Technology (GDIT) is seeking a passionate, highly skilled, and self-motivated Program Senior Manager to support our State Health customers and help deliver comprehensive public health and technology solutions. Our GDIT State & Local LLC team provides innovative health technology, MMIS, data analytics, and business operations capabilities to state government clients.

As a Program Senior Manager, you will support and manage programs designed to meet each state's specific needs and objectives. This role oversees complex IT contracts and technology service offerings, ranging from multitower operations to specialized system solutions. We are looking for a customer focused, collaborative leader who is committed to delivering excellence and driving impact for our clients and the broader State and Local Health sector.

You will support program operations, lead a large team, maintain strong customer relationships, and partner closely with internal resources and partners to ensure program execution aligns with mission, operational priorities, and business strategy. HOW YOU WILL MAKE AN IMPACT Collaborate - Support change control activities across the program. - Partner with internal and external stakeholders, vendors, and subcontractors to advance strategic, operational, and performance improvement objectives. - Coordinate cross-functional activities across DDI, Certification, and O&M/Configuration phases to ensure unified execution. - Foster collaboration with State partners and CMS to maintain alignment with regulatory expectations and certification requirements.

Connect - Bridge business and technical needs, ensuring clear communication and customer focused execution. - Translate complex program, technical, and policy requirements into actionable guidance for teams and stakeholders. - Maintain alignment between stakeholder priorities and program delivery through active engagement and continuous feedback loops.

Communicate - Manage communication regarding system design, development, and program activities for clients. - Maintain effective communication channels across the program. - Ensure timely and accurate communication of status, risks, decisions, and program impacts to leadership, the State, CMS, and partner organizations. - Prepare and deliver clear, concise documentation supporting regulatory, certification, and contract obligations.

Develop - Encourage team skill growth, mentoring staff, and supporting development within the program. - Promote knowledge sharing across teams to improve efficiency and reduce delivery risk. - Support development of best practices and program standards that strengthen quality and consistency across phases. Direct - Support contract administration activities, ensuring quality of performance and compliance at every stage. - Manage program phases from initiation through completion within established scope and on time. - Oversee adherence to contractual deliverables, milestones, and reporting requirements, including CMS, State, and federal guidelines. - Ensure proactive issue escalation, decision tracking, and resolution management across the program.

Evaluate - Ensure system design and development activities comply with regulations and process guidelines. - Monitor performance metrics, deliverable quality, and compliance with certification requirements. - Validate alignment of design, functionality, and outcomes with RFP commitments and Conditions for Enhanced Funding.

Implement - Support processes for estimating design and development efforts. - Help establish milestones, monitor progress, identify program issues, and assist in solving challenges such as resource allocation or requirements changes. - Drive execution of CMS certification processes and ensure timely completion of required artifacts, evidence, and outcomes. - Facilitate operational readiness and transition activities across releases and program phases.

Improve - Recommend improvements to enhance performance for new and existing client programs. - Identify process inefficiencies and propose solutions grounded in industry standards and compliance expectations. - Support continuous improvement activities tied to program risk reduction, quality assurance, and streamlined certification workflows.

Lead - Serve as a primary point of contact for program activities. - Support program reviews related to schedule, cost, and technical performance. - Provide direction and clarity for cross-functional teams, ensuring alignment to program governance and strategic goals. - Lead interactions with CMS, the State, vendors, and subcontractors to ensure consistent delivery and accountability.

Negotiate - Participate in contract discussions and modifications. - Contribute to proposals, business plans, statements of work, budgets, and negotiation of contract terms. - Support development of contract artifacts that reflect updated RFP requirements, certification expectations, and operational needs. - Engage with partners to establish clear agreements on deliverables, schedules, and performance metrics.

WHAT YOU'LL NEED TO SUCCEED Required

Qualifications - Bachelor's degree in a related field, or a combination of education and four additional years of directly relevant experience. - Minimum of five (5) years of program management experience of complex IT and/or Operations contracts within Medicaid or the healthcare industry. - Minimum of five (5) years' experience managing staff

Preferred

Qualifications - Minimum of three (3) years' experience in provider operations and/or claims processing support (preferred, but not required). - Minimum of five (5) years in design, development, implementation, operations, maintenance, or modification of large MMIS or insurance applications. - Familiarity with Medicaid provider screening, enrollment, and monitoring. - Experience managing healthcare programs for a state agency or contractor serving a State health program. - Experience managing large software development programs with budgets exceeding $10M a year or prior experience as an account manager for state health programs. - Master's degree. - PMP certification.

Attributes for Success - Proven ability to manage complex organizations supporting State health programs. - Strong understanding of State customer needs, priorities, and funding structures. - Experience managing largescale software development initiatives with urgency and focus on operational excellence. - Commitment to client success. - A collaborative problem solver who communicates clearly and thrives on creating solutions for evolving challenges.

ADDITIONAL INFORMATION: - The selected applicant may be required to undergo a government security investigation, including fingerprinting. - Work will be remote, but some travel will be required. (10-20%) GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. The likely salary range for this position is $129,813 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. to stay up to date on our career opportunities and events at gdit.com/tc.

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