Payments Manager

Payments Strategy & Performance Own end-to-end payment performance across markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.

Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives. Manage strategic relationships with key payment partners (acquirers, processors, gateways, networks, and local payment method providers), including global partners.

Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across markets. Support incident management, root-cause analysis, and remediation for payment-related issues.

Provide clear, concise updates to leadership on performance trends, risks, and opportunities. Bachelor's Degree in Finance, Accounting, or Business AND 5+ years experience with background in treasury, finance, banking, or accounting OR equivalent experience. 7+ years of experience in payments, financial services, fintech, e-commerce, or related domains.

Hands-on experience with card payments, acquirers/processors, fraud management, and chargebacks. Experience managing external partners and negotiating commercial and contractual terms.

Analytical skills with the ability to translate data into actionable insights. Proven ability to lead complex, cross-functional initiatives in a global organization.

Experience working with or within global payment ecosystems. Experience launching or scaling local payment methods in emerging markets. Familiarity with regulatory and scheme requirements across markets.

Experience working in large-scale, matrixed technology organizations. Comfortable operating in ambiguous environments with competing priorities.