Senior Account Manager, IT-Enabled Services

Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes, improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines. Challenge and guide the organisation through constructive conversations about their business and technology. Strategic Customer Engagement Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organisation to secure alignment and execution. Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement. Business Relationship Owner Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers. This calls for strong leadership and the confidence to challenge conventional thinking — because your success is measured by your customer's success. Customer development and growth Customers Sales and Acceleration You will develop a go to market plan and Co-Sell execution tactics, lead pipeline reviews and coach customers to transform their strategies around sales and consumption. Executive Relationship Building Bring innovative industry solutions, benchmarks, and references to C-level executives that drive efficiency, optimisation, and greater customer satisfaction. Strong Communicator Articulate complex problems and solutions in a clear, logical, and impactful way. Master's Degree in Business Administration AND 2+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR Bachelor's Degree in Business, Technology, or related field AND 3+ years experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR equivalent experience. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.​ 10+ years of experience in enterprise technology sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes. Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders. Experience leading AI, cloud modernisation, cybersecurity, or digital innovation programmes. Industry-recognised certifications in Cloud, AI, Security, Architecture, or related technology domains. Strong executive communication, stakeholder management, consulting, and strategic planning skills. A genuine interest in technology, with a solid foundation in core technologies. Deep experience solving IT Enabled Services business challenges — service-delivery automation, contact-centre and customer-experience modernisation, scaling multi-client delivery platforms, and data security and compliance for client data — through innovative technology solutions.