Service Dispatcher

As our Service Dispatcher, you will play a key role in keeping service operations organized, responsive, and moving forward. You will coordinate technician schedules and priorities while administering warranty claims and working with vendors to recover all available reimbursement for eligible repairs.

- Schedule and prioritize field and periodic maintenance technicians to best serve customer needs.

- Monitor service work in process and communicate updates to technicians, service leaders, and customers.

- Open work orders, maintain accurate service records, and complete timely data entry and documentation.

- Receive, prepare, submit, and track warranty claims in accordance with vendor requirements.

- Work directly with manufacturers and vendors to resolve claim questions and maximize warranty reimbursement.

- Keep the Service team informed of warranty work in progress, claim status, approvals, and follow-up needs.

- Respond professionally to customer inquiries and help coordinate service-related requests and next steps.

- Support a fast-paced, team-oriented environment by balancing changing priorities with accuracy and urgency.

To thrive in this role, you should enjoy creating order, solving problems, communicating with a wide variety of people, and delivering a high level of customer service while managing multiple priorities.

- Excellent communication, customer relations, organizational, and data entry skills.

- Strong attention to detail and the ability to perform at a high level in a fast-paced, team-oriented environment.

- Computer proficiency, including experience with Outlook, Word, and Excel, along with the ability to learn new systems and programs.

- The ability to manage multiple tasks, changing priorities, and time-sensitive follow-up with accuracy and professionalism.

- Experience in service operations, dispatching, warranty administration, or administrative support in a technical or equipment-based environment is preferred.

- Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.