Credit / AR Analyst

As our Credit & AR Analyst, you will support Accounts Receivable and Credit operations by providing exceptional service to our customers and internal business partners while helping maintain the financial health of our customer relationships. You will research and resolve customer account issues, analyze receivable balances and payment activity, support credit activities, and help ensure customer accounts are accurately and effectively managed.

In this role, you will work with customers and teams across Credit, AR, Operations, Sales, and Customer Service to research account questions and resolve issues. You will analyze aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other customer account activity to identify trends and resolution paths.

A strong customer service mindset will be important as you work to find solutions that support both our customers and the business.

You will also work extensively with data and technology. Using MS Excel and other reporting tools, you will organize, analyze, and summarize large sets of data and turn detailed information into clear, digestible insights. You will work within SaaS and enterprise platforms such as Salesforce and Billtrust to research customer activity, manage information, support reporting, and help improve the overall customer experience.

- Provide exceptional customer service to external customers and internal business partners, responding to questions, researching account issues, and supporting timely resolution.

- Review and analyze customer Accounts Receivable, including aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other account activity.

- Support Credit activities through customer research, account reviews, credit analysis, and identification of potential risk.

- Research customer account issues and partner with Credit, AR, Operations, Sales, Customer Service, and other stakeholders to reach resolution.

- Develop and maintain reports, summaries, and analysis to provide visibility into Credit & AR performance and support business decision-making.

- Use MS Excel to organize, analyze, validate, and summarize large datasets.

- Translate large or complex datasets into concise, understandable information for business leaders and operational teams.

- Monitor and analyze Credit & AR performance indicators, including aging, past-due exposure, DSO, current percentage, payment trends, customer concentration, and portfolio performance.

- Work within SaaS and enterprise platforms such as Salesforce, Billtrust, Microsoft Office, and other financial and reporting systems.

- Maintain accurate customer and account information and identify data discrepancies requiring research or correction.

- Identify customer and portfolio trends, recurring issues, and opportunities to improve our customers' experience.

- Support month-end reporting, reconciliations, audits, and ad hoc Credit & AR analysis.

- Assist with adoption of new technology, reporting capabilities, and system functionality within Credit & AR.

- Strong analytical, problem-solving, organizational, and communication skills with a customer service mindset.

- Proficiency in Microsoft Excel with the ability to work with, organize, and analyze data.

- Associate or bachelor degree in Finance, Accounting, Business, Economics, Data Analytics, or a related field; relevant professional experience, training, or an equivalent combination of education and experience may be considered.

- Experience in Accounts Receivable, Credit, Finance, Accounting, Customer Service, or a related business function preferred.

- Experience working with SaaS/cloud-based business applications; experience with Salesforce, Billtrust, or similar platforms preferred.

- Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.