Loan Support Analyst (Commercial)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Houston, TX; Kalamazoo, MI; or in East Brunswick, NJ.

The Loan Support Analyst is responsible for servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity. Key responsibilities include processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.

This role also performs reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies. Communication is primarily conducted through email with agent banks, with limited phone interaction. There is little to no direct customer contact.

- Working knowledge of participated/syndicated loan servicing.

- Experience with ACBS and CLASS/Commercial Lending Servicing Portal (CLSP) preferred.

- Strong analytical, reconciliation, and problem-solving skills.

- Ability to manage multiple priorities while maintaining a high degree of accuracy.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

- Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. - Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.

Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. - Ensures the appropriate materials and documentation are available to complete transactions. - Provides responses and documentation to inquiries and ad hoc requests.

Completes research and provides feedback on workflow and work received. - Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies

Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures

Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 07/31/2026, although it may be longer with business discretion.