Location: Hybrid
- Memphis/Collierville, TN or Pittsburgh, PA At FedEx, we are transforming how millions of people and businesses experience delivery every day. As Marketing Manager
- Delivery Experience, you will lead the strategy, framework, and roadmap for U.S. delivery services. Guiding a team of Product Managers, you will drive customer-centric initiatives, Network 2.0 / DRIVE transformations, and core product portfolios to deliver enterprise-wide impact.
What You'll Do
- Lead a PM Team: Coach and direct Product Managers in establishing product roadmaps and executing program plans.
- Elevate Delivery Experience: Drive initiatives to improve the delivery customer experience
- Transform Core Capabilities: Influence the Address Preferred Future State strategy while leading program development for Commercial Delivery Experience within strategic enterprise initiatives.
- Manage Product Portfolios: Drive commercial value, revenue, and profit across Proof of Delivery, Delivery Preferences, and Address Quality portfolios.
- Own Location Data Strategy: Serve as Product Business Owner for Customer Location Data to enhance address accuracy and user experience.
- Foster Culture & Quality: Champion People-Service-Profit, Purple Promise, Diversity & Inclusion, and Quality Driven Management (QDM).
Who You Are
- Proven PM Leader: Skilled at managing, coaching, and empowering product managers while building strong cross-functional relationships.
- Customer-Centric Strategist: Experienced in leveraging market research, analytics, and insights to build long-range product plans.
- Effective Communicator: Able to articulate strategic vision and influence decisions across all leadership levels.
- Innovative Problem Solver: Action-oriented with strong initiative, project management discipline, and continuous improvement mindset.
Preferred Qualifications
- Experience leading, coaching, and developing direct reports or product management teams.
- Proven track record translating enterprise goals into actionable product roadmaps.
- Background in driving customer satisfaction metrics and managing commercial product portfolios.
- Proficiency in business analytics, data-driven decision-making, and QDM or Lean/Six Sigma frameworks.
- Strong executive-level written and verbal communication skills.
- Bachelor’s degree in Marketing, Business, Supply Chain, or related field (Master’s preferred) with 5+ years of strategic leadership experience in product management or customer experience.
Minimum Education
Bachelor's Degree/equivalent in business, finance, marketing or other directly related discipline.
Minimum Experience
Five (5) years directly related experience in planning and analyses.
More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Knowledge, Skills, and Abilities
Demonstrated computer skills.
Strong basic management, human relations, communication and analytical skills.
Preferred
Qualifications:
Pay Transparency:
Pay: Memphis range: $9,719.96/mo - $16,523.93/mo; Pittsburgh range: $10,231.53/mo - $17,393.61/mo
Additional Details: This position will be hybrid in Memphis, TN or Pittsburgh, PA and candidates must live within a 50 mile radius. This position is hybrid, meaning employees will be required to work at a FedEx Campus location four (4) times per week.
For details on our comprehensive benefits, click here .
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice ( bilingual )
- Right to Work Notice ( English ) / ( Spanish )