Niemann Harvest Market Front End Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the three E's: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers.

Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises Front End cleanliness and organization Controls traffic flow on the front end through the Queue system Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor KEY ATTRIBUTES Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Friendly Leadership skills People/Communication skills Integrity Ability to multi-task SUPERVISORY RESPONSIBILITIES Manages 3-12 Associates on the front end.

Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) LANGUAGE SKILLS Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication) CERTIFICATES, LICENSES, REGISTRATIONS There are no required certifications, licenses, or registrations RECOMMENDED EQUIPMENT Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time) Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Climb Balance Overhead lifting Crawl Smell Lift and/or move up to 75 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate PAY RANGE (depends on industry experience) $17 up to $19/hour (IL Locations Only) Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS (eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program **Niemann Foods Management retains the discretion to add to or change the position requirements at any time. **Position requirements may vary by store location