Senior Associate, Order Management

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success.

Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3Harris is seeking a Senior Associate, Order Management to support our Department of Defense (DoD) business based in Rochester, NY. The ideal candidate will manage the processing of quotes and sales orders, ensuring compliance with export regulations and pricing policies. This role collaborates with customers and the L3Harris Sales Team to meet delivery and contract requirements and interprets government contracts and purchase orders for accurate sales order translation.

The candidate will review Terms and Conditions (Ts&Cs) and Federal Acquisition Regulation (FAR) clauses to ensure legal compliance across quality, payment terms, pricing, delivery, and packaging. They will also work closely with internal departments to ensure orders are processed accurately and mitigate risks of shipment delays due to incomplete order requirements.

Administrative duties include managing customer communications and document control on network drives.

• Provide accurate and timely quotes/responses/proformas to RFQs. Review all quotes for accuracy, pricing, and lead time.
• Assist program management on large RFQ’s/proposal efforts.
• Pre-order: Obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
• Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
• Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
• Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
• Ensure that Operations and Security can properly ship Type-1 equipment without delays.

• Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience

• Experience with CRM and Oracle a plus
• Customer Service skills and experience
• Experience with Word, Excel, and Adobe Acrobat Pro
• Strong written, oral, and organizational skills
• Works well within a team and with multiple teams simultaneously
• Demonstrate excellent organization skills and attention to detail
• Exhibit customer focus and courtesy amid frequent interruptions
• Must have good communication skills, commitment to quality, customer focus, strong interpersonal skills, flexibility, and adaptability
• Must be professional, accessible, flexible to the changing needs of the business, and be a team player
• Must be able to interact with all levels of management and possess the ability to maintain confidentiality
• Self-starter; willing to find solutions when a set process is not readily available

In compliance with pay transparency requirements, the salary range for this role in New York state is $48,000 - $89,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.