As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment.
PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments.
Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.
- Collaborate closely with customers to qualify equipment, co-develop processes, optimize operations, and troubleshoot epitaxial hardware.
- Tailor tool performance to meet specific customer process and integration requirements.
- Assess and approve the operational quality of system equipment and instruct customers on its operation and maintenance.
- Act as a liaison to effectively communicate customer issues to Business Unit experts, ensuring the delivery of suitable solutions.
- Provide visible customer support through on-site installations, and oversee any necessary diagnostics, troubleshooting, service, and repair of complex equipment and systems.
- Continuously learn and adapt to new systems to address evolving engineering challenges.
- Candidates should possess a strong foundational understanding of chemistry, physics, materials, statistics, and semiconductor device physics, with an aptitude for mechanical hardware systems. Utilize this knowledge to engineer quick solutions.
- Understand best practices and how EPI integrates; be aware of competitors and the factors that differentiate them in the market.
- Serve as a resource for less experienced colleagues; may lead small projects with manageable risks and resource requirements.
- Address complex problems and develop new perspectives on existing solutions; exercise judgment based on analyzing multiple sources of information.
- Influence a range of customer, operational, project, or service activities within your team and related teams; operate within broad guidelines and policies.
- Explain difficult or sensitive information and work to build consensus.
- Communicate clearly and effectively, including chairing customer meetings focused on problem-solving and managing the expectations of multiple competing stakeholders.