Project Manager

Optimum is a communications and media company that enables our customers through the power of connectivity. With a relentless focus on challenging today's norm while developing the telecommunications of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.

To meet the needs of our customers, Optimum is building a company and a workforce that is equipped to deliver on the Optimum promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people we serve across the country.

Optimum believes that great ideas and the opportunity to deliver for our customers should come from every member of our team. And when our make-up and mindset reflect that of the world in which we live, we're all the stronger for it.

- We are looking for a Project Manager that will be responsible for managing and directing the implementation of one or more small to medium-scale Customer Experience, Operations, Field Service, Sales, Marketing or Product release projects as assigned by the Director for Project Management Office.

- The Project Manager will also be directly responsible for managing/overseeing project: scope, cost, schedule, risks/issues, human resources, communications and change requests.

- Additionally, the Project Manager will coordinate project resources across many business and technology groups ensuring consistent delivery of high-quality projects.

- The key focus of this position is overall management of all projects across multiple business groups providing delivery of such projects on-time, on-budget with required business functionality.

- Minimum of 60 college credits preferred or equivalent related work experience.

- Formal project management training/certification (e.g., Project Management Institute- Project Management Professional (PMP)) is preferred

- Minimum five years of project management responsibility, demonstrating leadership skills and managing technical and non-technical staff, small to medium-scale Projects and financials through various life-cycle phases (cross functional experience highly desirable)

- Strong understanding of cable industry, digital solutions and customer experiences in the development, and implementation of projects, preferably across multiple business groups.

- Experience with presentation skills to draft professional, formal briefing material

- Experience coordinating project execution, and communicating succinct project status' with multiple functional groups such as Operations, Product, Marketing, Field Services and Operations teams

- Ability to interpret data analyses for operational insights and areas of needed improvement

- Strong understanding of product lifecycle management. Experience in full project management life cycles with both custom development, operational enhancements and package based application deployments Knowledge of digital solutions, customer care centers (Operations), and customer experiences (e.g. SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics and desktop tools, and customer and agent experience) Detailed knowledge and use of Microsoft Project, PowerPoint, Visio, Excel and Teams, Smartsheets, and SharePoint Knowledge and use of formal software development lifecycle methodologies, including: Waterfall, and Agile

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.

The Company provides reasonable accommodations upon request in accordance with applicable requirements.

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