Manager, Design Operations

You'll be asked to handle a variety of responsibilities, including:

- In close collaboration with design leadership manage the design team's people operations and business operations. Activities in this space may range from KPI/OKR management, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health

- Mentor and share design operations expertise with team members

- Support the hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition.

- Enable high quality design outcomes by maintaining design standards and practices across teams including identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes for teams

- Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed

- Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams towards outcomes

- Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency

- Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives

- Using industry best practices drive delivery, collaboration, and risk mediation across cross-functional teams, including product and tech partners.

- Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.

- At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists

- At least 5 years of experience leading project delivery for cross functional projects

- 3+ years of design tool use and tool management experience