Finance Operations Associate, Reconciliation

- Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars

- Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy, operational compliance, and reduce financial losses across the flights platform

- Monitor operational queues, reporting, and reconciliation workflows to help identify issues, discrepancies, and trends

- Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems

- Assist with operational investigations related to ticketing, refunds, exchanges, airline adjustments, and financial discrepancies

- Help maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation

- Collaborate with Customer Service and Learning & Development teams to communicate and resolve agents errors or operational issues with financial impact

- Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows

- Assist with testing, validation, and QA of new operational tools, workflows, automations, and configuration changes

- Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making

- Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories

- Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams

- Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.

- Problem Solving. Approaches operational and financial issues thoughtfully and works collaboratively to identify solutions, escalate risks, and improve processes. Comfortable navigating ambiguity and learning through hands-on experience.

- Technical Curiosity. Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with airline servicing workflows, reconciliation systems, monitoring tools, and financial operations processes.

- AI Fluency & Operational Innovation. Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency, support investigations, streamline workflows, and surface actionable insights. Curious about how emerging AI technologies can enhance operational quality and financial processes.

- Analytical Mindset. Use data, dashboards, and reconciliation metrics to identify trends, monitor performance, and support informed decision-making. Demonstrates curiosity around operational health, financial accuracy, customer impact, and continuous improvement opportunities.

- Customer Focus. Understands the importance of accurate operational and financial workflows in delivering reliable customer experiences. Advocates for the customer experience by identifying gaps, escalating issues, and supporting resolution efforts.

- Teamwork & Collaboration. Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams. Builds strong working relationships and contributes positively to team goals and cross-functional initiatives.

- Ownership Mentality. Takes initiative, follows through on commitments, and proactively supports operations improvements. Demonstrates accountability and a willingness to learn new systems and processes.

- Communication. Communicates clearly and professionally with both technical and non-technical stakeholders. Able to document findings, share updates, and support operational coordination across teams.

- Continuous Learning. Motivated to grow within product and travel operations. Open to feedback, eager to develop operational and financial expertise, and interested in learning emerging technologies and industry trends.

Capital One Travel is reimagining how cardholders discover, book, and experience travel. We operate at the intersection of fintech and travel tech, building products that leverage Capital One's unique data and rewards ecosystem to deliver outsized value to customers. Our vacation rentals vertical is a high-growth area with significant strategic importance, and this role offers the opportunity to shape its trajectory from the ground up.

We are an AI-forward team. We don't just talk about AI-we build with it every day. If you are excited about using cutting-edge tools to move faster and build better products, you'll find a home here.

- 1+ years of experience in finance, product operations, travel operations, customer operations, or technical support

- 3+ years experience in travel and with travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)

- 1+ year of experience working with data, reporting, transaction processing, financial workflows, or operational investigations

- 1+ years of experience with operational workflows, reconciliation processes, reporting, issue tracking, escalation management, and QA processes

- 1+ years of experience analyzing operational or financial data