Fulfilment Engineer

- Develop work instructions, test procedures, and configuration standards.

- Perform hardware, software, firmware, and network configuration of products based on customer requirements.

- Identify, troubleshoot, and resolve configuration and integration issues. Escalate complex technical problems to Engineering teams.

- Participate in root cause investigations and corrective action activities.

- Maintain configuration records within ERP, CRM, ensuring accurate serial number tracking and product traceability.

- Generate and maintain test reports and configuration documentation.

- Contribute to new product introduction (NPI) and operational readiness activities.

- Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

- Bachelor's Degree, Associate Degree, Technical Certification, or equivalent experience in:

-Telecommunications

-Engineering

-Information Technology

-Electronics

- 2-5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.

- Experience configuring hardware, software, or network-based products.

- Experience in technical troubleshooting and testing environments.

- Experience working within quality-controlled operational environments preferred.

- Hardware assembly and configuration.

- Software and firmware installation and upgrades.

- Networking fundamentals including IP addressing, routing, and switching.

- Use of test equipment and diagnostic tools.

- Experience with ticketing, ERP, CRM, or configuration management systems.

- Ability to read technical documentation, schematics, and test procedures.

- Familiarity with Linux, Windows, embedded systems, or network appliances is

- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays. - Bonus package - Career development training opportunities (in house and external) - Employee Referral scheme