Lead Analyst, Systems

- Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts

- Facilitate meetings and workshops that determine process requirements and system changes

- Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives

- Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing

- Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions

- Provide leadership, training, coaching and guidance to key users

- Bachelor's degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience

- Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution

- Experience using SQL for data analysis, extraction, troubleshooting and reporting

- Thorough understanding of current information systems technologies databases, web-based systems, and system design.

- Certification in any of the following: Salesforce.com, business analysis, systems analysis or business requirements gathering

- Experience performing well under pressure in an ambiguous and rapidly changing environment

- Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels

- An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures