Supervisor - Baltimore International Airport - BWI - Full-time

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Sick time, Paid Holidays, Wellness Reimbursement Program and More!

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

• Maintain a safe working environment by monitoring safety procedures and equipment.

• Perform the same Cart Associate work duties as those supervised, including but limited to:

• collect and transport carts to ensure carts are available for customer use;

• Collaborate with workers and managers to solve work-related problems.

• Review work throughout the work process and at completion to ensure that it has been performed properly.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)

• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs

• Assist with collections, counting/recording money, documenting meter readings

• Assess training needs of staff and arrange for or provide appropriate instruction

• Motivating, developing, and directing employees, identifying the best employees for the job

• Technologically adept and receptive to learn computer-based reporting tools

• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity

• Ability to stay poised and professional in high pressure situations

• Capable of focusing on the “Big Picture” rather than immediate short-term effects

• Ability to apply the appropriate level of workplace flexibility

• Receptive to criticism and feedback from your team in order to improve the operation

• Ability to effectively analyze data and problem solve situations based on available information

• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

• Running, maneuvering, navigating, or driving vehicles or mechanized equipment

• Proven leadership skills; previous supervisor experience preferred