Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges?
Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.
We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.
TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities.
The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
- Support TechniBlend (OEM) equipment and systems at customer production facilities.
- Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
- Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
- Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
- Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
- Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
- Provide training to the customers on equipment operations and maintenance procedures.
- Comprehend customer requirements and make appropriate recommendations and modifications as required.
- Manage field service appointments and customer troubleshooting requests through Salesforce
- Field Service Lightning.
- Ability to manage travel and expenses through expense management software while following company policies.
- Proven field service and technical service experience and aptitude
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and adapt to changing work schedules
- Willingness to travel up to 70% of the time (primarily domestic / USA)
- Able to effectively organize, schedule, and carry out work assignments with minimal supervision
- Read and interpret technical manuals, blueprints, diagrams
- Understanding of the safe operation of hand tools and power equipment
- Well-developed skills in problem solving and troubleshooting
- Broad technical knowledge of process and/or industrial automation
- Mechanical aptitude and ability to perform mechanical and physical tasks
- Ability to support customers during and after hours on a scheduled basis
- Brewing, Food & Beverage processing equipment experience a plus
- Organized, with strong time management skills and a strong work ethic
- Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.
- Associates or technical degree in engineering or related field required.
- Prefer higher level education in engineering, electronics, programming, etc.
- Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry.
- Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems.
- Experience with mechanical process equipment such as pumps, valves, meters and other components.
- Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.