Sets ambitious OKRs, tracks performance in real time, and consistently beats targets.
Builds buy‑in, removes barriers, and accelerates adoption of new processes, technologies, and approaches.
Coaches, mentors, and succession‑plans; creates stretch assignments and celebrates growth.
Tackles conflict, risk, and complexity with data, empathy, and swift action.
Anticipates industry trends and positions the operation for future success.
Leverages WMS/ERP analytics, automation, and AI‑driven insights to inform decisions.
Builds trust across functions and with external partners to optimize organizational capabilities.
- Translate corporate strategy into annual and quarterly operational OKRs; cascade goals through all Specialty facilities.
- Own P&L for warehousing, transportation, and inventory; execute the plan by optimizing cost structures and driving sustained profit growth
- Deploy continuous improvement methodology (Lean / Six Sigma, 4DX, Design Thinking, etc.) and digital tools to drive gains in OTIF delivery, inventory accuracy, quality and labor productivity.
- Oversee facility layout, automation, and material‑handling projects that increase capacity and reduce waste.
- Lead Voice‑of‑Customer (VOC) initiatives; measure customer satisfaction, OTIF, claim rates, and drive action plans to lift service levels.
- Partner with Sales, Customer Service, and Purchasing / Sourcing to anticipate customer needs, resolve escalations rapidly, and convert feedback into operational improvements.
- Create a culture where every employee owner understands their impact on the customer and feels empowered to act on behalf of the client.
- Lead cross‑functional initiatives (e.g., WMS upgrades & system changes) from ideation through sustainment.
- Influence senior stakeholders with compelling business cases and change‑readiness roadmaps.
- Recruit, coach, and retain a diverse team of managers and frontline associates; build a successor bench for critical roles.
- Facilitate regular development conversations and targeted learning journeys; recognize high performance.
- Act decisively on safety incidents, service failures, or compliance gaps; conduct root‑cause analysis and implement countermeasures.
- Mediate conflicts and address under‑performance promptly, using data and empathy to reach sustainable resolutions.
- Champion a zero‑incident culture; ensure OSHA, DOT, and hazmat compliance through audits and proactive training.
- Maintain robust inventory controls to minimize shrink, damage, and obsolescence.
- Serve as the primary operations voice in Sales & Ops Planning, customer business reviews, and supplier negotiations —translating operational metrics into commercial value.
- Communicate performance, risks, and wins transparently to executives, peers, customers and team members
- Bachelor’s degree in Supply Chain, Business, Engineering, Organizational Leadership or related field. MBA, MSOL, MAOL or relevant master’s preferred.
- Lean Six Sigma Green/Black Belt and/or APICS/CSCMP certification strongly preferred.
- 10+ years of progressive operations & logistics leadership in multi‑site distribution environments (building‑materials industry a plus).
- Proven track record of delivering improvements in cost, service / customer satisfaction, and safety while leading large teams through change.
- Advanced financial acumen—budgeting, forecasting, ROI analysis.
- Exceptional written, verbal, and presentation skills; bilingual Spanish ↔ English a plus.
- Ability to travel up to 25% to company and partner locations.
- Typical warehouse and office environment; must be able to walk the floor, operate a computer, and occasionally lift up to 50 lbs.