Director of Social Services / Admissions Coordinator

Westminster Communities of Florida is a not-for-profit organization inspired by a mission of serving older adults. We’ve been touching lives through service since 1954, and today we serve more than 6,500 residents in 23 communities. Westminster Baldwin Park, one of our Active Living Communities in Baldwin Park is seeking qualified candidates for the Director of Social Services / Admissions Coordinator.

This position will support a 20-bed rapid recovery unit.

This position has responsibility for both the Social Services and Admissions for the 20-bed rapid recovery unit by 1) assuring that the emotional and social needs of all residents are met & maintained on an individual basis and 2) marketing the rapid recovery unit and maintain occupancy.

• Prepare comprehensive psychosocial assessments and care plans for all residents.

• During the Admission process tour facility and available accommodations with potential residents and family members. Review and obtain signatures for required documentation (see procedure).

• Resident and family outreach – advocate for the residents. Main contact for the family members.

• Access to community resources and present residents/family member with health care provider availability; includes home health care, hospice, equipment provider, etc.

• Manage discharge planning; responsible for appropriate discharges to a less restrictive setting (outside health services).

• Internal contact for resolving resident/family member grievances.

• As a Grievance Coordinator maintains a Grievance Log (accept/write grievances on behalf of party); conducts investigations and follow ups with resolutions. Conducts abuse prevention In-services for staff members.

• Completes QA and Audits. Monitors psychotropic medications, mood and behavioral symptoms. Obtain consent from residents or HC Surrogate for psych med use and maintain in psychoactive medications binder.

• Coordinate all admissions with transfers from hospital or home to facility.

• Tour the facility with prospective residents/family members. Assist with referrals as needed.

• Assist in the evaluation of all potential residents to ensure appropriate placement.

• Ensure proper federal, state, and facility mandated documentation is completed. Ensure all necessary Medicare and/or insurance information is available and confirmed prior to admission.

• Review admission packets for accuracy and approval. Enter new resident information into Electronic Charting System.

• Educate residents and families about the extent of Medicare and Medicaid coverage, including length of stay, amount of coverage, and co-insurance days.

• Develop and maintain relations with physicians and hospitals on an ongoing basis, including for example: providing them with Medicare updates and changes in facility procedures.

• Three (3) years’ experience in skilled nursing facility or medically related area is required.

The above job description is not to be construed as a complete listing of the assignments and responsibilities assigned to any employee; nor are such assignments restricted to those precisely listed in the description. This job description may change from time to time as the needs of the organization change.

IMPORTANT NOTE : In alignment with public health best practices WESTMINSTER COMMUNITIES OF FL strongly encourages annual influenza vaccination for all healthcare personnel. Employees may be required to either:

• Provide documentation of current seasonal influenza vaccination, or

• Submit a written declination and, if applicable, comply with alternative protective measures (e.g., wearing a surgical mask during flu season).

To learn more about our culture and what it is like to work at Westminster Communities of Florida, follow us on our social channels (Facebook and Instagram) at @WestminsterCareers. We provide drug testing and criminal background screening on all new hires. Applicants can learn more about Florida background screening requirements at https://info.flclearinghouse.com/ EOE, DFWP – “We honor those who have served.”