Assistant Community Manager

Position Summary: Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R's) and management contracts. Position

Responsibilities: - Provides administrative support and other tasks as directed to Community Manager. - Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. - Develops a working relationship with community board members and various committees. . - Assists with community inspections of common areas according to AAM's management contract. - Communicates with homeowners concerning compliance with CC&R's. - Reviews monthly financials and submits community accounts payable. - Oversees the design review guidelines process. - Assists in reviewing bid proposals. - Travels to and from assigned communities per management contract. - Maintains accurate and current association records and websites. - Maintains an effective process for tracking architectural submittals. - Designs brochures, pamphlets, handouts, etc. for communities. - Attend meetings as needed. - Maintains open communication with contract vendors. - Maintains strict adherence to community and company deadlines. - Assists in reviewing bid proposals. - Updates community disclosure packages. - Maintains accurate and current association records. - Performs other duties as directed.

Knowledge, Skills & Abilities: - Strong computer software and internet proficiency. - Excellent interpersonal skills: positive written and verbal communication abilities. - Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. - Exceptional organization and tracking skills. - Proven customer service experience, with a strong emphasis on problem resolution. - Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented. - Ability to function efficiently in a high volume, fast-paced environment. - Ability to interact and work positively and effectively with staff at all levels. - Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors. - Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment: - Sitting in an office setting utilizing a computer and other office equipment. - May be required to lift boxes, fill paper trays, and other minor physical office related tasks. - Sitting and standing for moderate periods of time. - Utilizing personal automobile for commuting to and from assigned communities. - Walking and/or driving communities to inspect common areas per management contract.