Front Desk Monitor

We're looking for a friendly, energetic, and customer-focused Front Desk Monitor to be the welcoming face of our community! In this role, you'll create a positive first impression by greeting homeowners and guests, answering incoming phone calls, managing the front reception area, and providing administrative support to the on-site management team.

If you enjoy helping people, staying organized, and delivering exceptional customer service in a warm, professional environment, this is the perfect opportunity to become part of a growing community where every day makes a difference. Position

Responsibilities: - Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors. - Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects. - Filters inbound calls to determine appropriate direction. - Greets all visitors/homeowners and determines their immediate needs. - Monitors pickups/deliveries. - Assisting with events. - Performs other related duties as directed.

Knowledge, Skills & Abilities: - Excellent customer service and communication skills. - Ability to offer support to administrative support staff with ever-changing needs. - Ability to elicit information from callers and visitors in a professional and efficient manner. - Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. - Exceptional organization and tracking skills. - Ability to function efficiently in a high volume, fast-paced environment. - Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems. - Ability to interact and work positively and effectively with staff at all levels. - Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff. - Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment: - Sitting at workstation utilizing a computer in an office setting. - Walking throughout property/facilities as needed. - Setting up, taking down and stacking tables and chairs.