Administrative Assistant

Are you looking to work for an organization where you are able to make a difference? Do you have customer service skills you’re ready to put into action? Then you’ve come to the right place!

“The thing I love the most about my job as an administrative assistant is creating meaningful connections with our patients, supporting them through their recovery, and then celebrating alongside them as they complete their treatment with us. I can feel the pride that they feel as they complete our program, and that makes this job extremely rewarding!”

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.

• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.

• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms.

Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed.

• Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.

• Creative problem solving to support the overall operations of the clinic.

• High school diploma with 2 years of experience within the customer service or behavioral health field r equired.

This position is split between two locations at 1376 Niagara Falls Blvd, Tonawanda NY & 55 Dodge Rd, Getzville NY. You must be willing and able to travel between the 2 locations.

This is a full-time position. You’ll coordinate a personalized schedule with your supervisor that will meet both the clinic and patients’ needs as well as yours. Our outpatient clinics offer expanded hours Monday – Thursday so we’ll ask you to be available at least 2 evenings per week, but don’t worry about jeopardizing your work-life balance… we can help you create a schedule that works for you, as many locations close early on Fridays!

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $18.26 - $19.78 . Starting pay may be impacted based on experience and education.

Compensation adjustments are evaluated annually.