Warehouse Customer Service Representative

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• Get Free Healthcare
• Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*

• Get a Break
• Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*

• Get a Boost
• Our " GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.

• Get Involved
• Volunteer in your community or donate to the " GEODIS Foundation" or " GEODIS Compassion Fund".

• Find Your Future
• Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

• Interacts with customers by phone, email, or in person and receives orders or changes in service.

• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.

• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.

• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.

• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.

• Assures proper invoicing of accounts by verifying computer generated invoices.

• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.

• Reports customer feedback to management, including any signs of customer dissatisfaction.

• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

• Performs paperwork associated with orders including the maintenance of customer files.

• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.

• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.

• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

• Works with management regarding product routing for customers

• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

• Experience with AS400 operating systems and warehouse management systems preferred.

• PC literate with experience with Microsoft Outlook, Word, and Excel

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.