Principal Site Reliability Engineer (SRE)

Symmetrio is recruiting a Principal Site Reliability Engineer (SRE) for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions.

This individual will play a critical role in ensuring the reliability, scalability, security, and performance of a mission-critical SaaS platform supporting healthcare providers across the United States. The ideal candidate will possess a unique blend of cloud infrastructure expertise, application troubleshooting experience, production operations leadership, and customer-facing technical problem-solving skills.

The ideal candidate will be equally comfortable investigating application-level issues, troubleshooting AWS networking and infrastructure, leading production incident response efforts, and collaborating with development teams to improve operational excellence.

- Serve as the primary technical owner for production reliability across U.S. customer environments. - Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations. - Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact. - Perform root cause analysis and drive corrective actions that improve long-term system stability and resilience. - Partner with software engineering and platform teams to identify recurring reliability risks and implement sustainable solutions. - Design, configure, and validate secure customer connectivity solutions including Site-to-Site VPNs, Transit Gateway integrations, routing configurations, and secure network paths. - Support customer onboarding initiatives by troubleshooting connectivity challenges and ensuring consistent implementation processes. - Enhance platform observability through improvements in monitoring, logging, alerting, tracing, and operational dashboards. - Contribute to CI/CD, infrastructure automation, and deployment processes that improve release safety and operational consistency. - Develop operational tooling that supports incident response, troubleshooting, onboarding, and system monitoring activities. - Collaborate with engineering leadership to improve cloud architecture, scalability, security, and operational readiness. - Partner with customer-facing teams to communicate technical issues, remediation plans, and reliability improvements in a clear and effective manner. - Support compliance, security, and risk management initiatives within highly regulated healthcare environments.

- 6+ years of hands-on experience supporting and managing AWS-based production environments. - 4+ years of experience supporting web applications and backend services (Python/Django experience strongly preferred). - Experience with AWS networking technologies including VPCs, Site-to-Site VPNs, Transit Gateways, routing, NAT gateways, and security groups. - Strong experience with Terraform and infrastructure-as-code deployment practices. - Experience with containerized environments including ECS, Fargate, Kubernetes, or similar technologies. - Experience building and supporting CI/CD pipelines and release automation processes. - Familiarity with monitoring and observability platforms such as Datadog, CloudWatch, Sentry, Grafana, or similar tools. - Experience leading production incidents, outage management, and root cause analysis initiatives. - Exposure to Windows Server environments, Active Directory, Kerberos, and enterprise infrastructure concepts is preferred. - Healthcare technology, healthcare SaaS, clinical software, or other regulated industry experience is highly preferred. - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field preferred.

- Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays)