Director of Implementation - Healthcare SaaS

- Own customer implementations from contract signature through go-live and post-implementation transition. - Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams. - Build and scale implementation methodologies, governance processes, tools, and delivery standards. - Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes. - Serve as the executive escalation point for implementation risks, issues, and customer concerns. - Establish implementation KPIs, capacity planning processes, and delivery metrics. - Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

- 10+ years of healthcare technology implementation, professional services, or customer delivery experience. - Proven experience leading enterprise software deployments within healthcare environments. - Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards. - Demonstrated success building, scaling, and improving implementation or professional services functions. - Experience engaging with executive stakeholders, IT leadership, and operational teams. - PMP or comparable program management certification preferred. - Experience in high-growth or scaling technology organizations is highly desirable.

- Remote, U.S.-based position. - Regular travel to customer sites and company headquarters. - Potential international travel, including Australia.