Medical Records Retrieval Lead (Legal, Experienced)

- Manage end-to-end record retrieval for assigned customers and providers.

- Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.

- Ensure accuracy and compliance - clean ROIs, affidavits, billing records, and complete document sets with zero rework.

- Surface workflow improvements and partner with engineering and product to help automate repetitive steps.

- Collaborate with teammates to share learnings, standardize best practices, and raise our quality bar.

- Noticeable reduction in average days-to-receipt across your assigned providers.

- Playbooks for your facilities are documented, shared, and reused by teammates.

- Consistent delivery of complete, compliant record sets - no follow-up rework required.

- Ongoing contributions to process and product improvements.

- Significant prior experience in legal record retrieval. You should know the ins-and-outs of the retrieval process, providers, and records.

- A strong work ethic and ownership mindset - you take pride in getting things done right.

- Excellent communication skills - comfortable calling provider offices and following up until the job is done.

- Organized and detail-oriented - able to manage multiple requests without dropping balls.

- A team player who cares about improving the process, not just checking boxes.