Manager, Enterprise Growth (Customer Success)

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We're growing our Growth Strategy (Customer Success) team at Clay - the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.

As the Manager of our Enterprise Growth Strategy team , you'll lead a group of world-class strategists who act as trusted advisors to our customers. You'll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.

This is a high-impact role - you'll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.

You'll be a builder, a coach, and a connector. Specifically, you will:

- Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay's values - curiosity, creativity, and customer obsession.

- Foster a culture of learning, accountability, and excellence , where experimentation is encouraged and insights are shared freely.

- Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.

- Own key customer relationships yourself - setting the bar for engagement, advocacy, and strategic influence.

- Serve as an escalation point and problem-solver , helping turn challenges into opportunities for stronger collaboration.

- Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.

- Forecast, track, and report on KPIs tied to expansion, retention, and customer health - using data to tell a story and guide decisions.

- Identify opportunities to innovate and scale our approach to enterprise success - designing playbooks, frameworks, and strategies that amplify impact.

We're looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have:

- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function

- 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company

- A track record of driving revenue growth, expansion, and retention

- A passion for coaching and developing others - you get energy from seeing your team thrive

- Exceptional relationship-building and communication skills , across both customers and internal teams

- The ability to simplify complexity - finding creative solutions and guiding your team through ambiguity

- A love of systems thinking - identifying bottlenecks, building scalable processes, and driving continuous improvement

- A growth mindset and comfort with fast-paced, entrepreneurial environments