Manager, Enterprise Growth (Customer Success)

about us: - Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs , and 30k members on Slack. - Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. - All employees can work for free with world-class coaches who specialize in creativity, management, and more. - Our operating principles - including negative maintenance and non-attached action - guide our work. about them here . - Read about us in the NYT , Forbes , First Round Review , and more .

Hear from our employees directly on our Glassdoor page! Manager, Enterprise Growth @ Clay We're growing our Growth Strategy (Customer Success) team at Clay - the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.

As the Manager of our Enterprise Growth Strategy team , you'll lead a group of world-class strategists who act as trusted advisors to our customers. You'll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.

This is a high-impact role - you'll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience. What You'll Do You'll be a builder, a coach, and a connector. Specifically, you will: - Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay's values - curiosity, creativity, and customer obsession. - Foster a culture of learning, accountability, and excellence , where experimentation is encouraged and insights are shared freely. - Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value. - Own key customer relationships yourself - setting the bar for engagement, advocacy, and strategic influence. - Serve as an escalation point and problem-solver , helping turn challenges into opportunities for stronger collaboration. - Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs. - Forecast, track, and report on KPIs tied to expansion, retention, and customer health - using data to tell a story and guide decisions. - Identify opportunities to innovate and scale our approach to enterprise success - designing playbooks, frameworks, and strategies that amplify impact.

What You'll Bring We're looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have: - 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function - 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company - A track record of driving revenue growth, expansion, and retention - A passion for coaching and developing others - you get energy from seeing your team thrive - Exceptional relationship-building and communication skills , across both customers and internal teams - The ability to simplify complexity - finding creative solutions and guiding your team through ambiguity - A love of systems thinking - identifying bottlenecks, building scalable processes, and driving continuous improvement - A growth mindset and comfort with fast-paced, entrepreneurial environments