Forward Deployed Engineer

We're looking for a Forward Deployed Engineer to operate at the intersection of engineering, product, and customer operations.

This is not traditional solutions engineering or implementation consulting.

You'll work directly with customers to understand how real operational systems break, then build production-grade software that solves those problems at the root. Half of your job is deeply technical execution across the stack. The other half is embedding with customers, translating operational complexity into scalable product systems.

- How entire product lines are defined and brought to market

Forward Deployed Engineers at Claim Health are builders first. You will write production code, own deployments, design workflows, and create new abstractions that become core parts of the platform.

You'll spend time inside real healthcare operations (intake teams, billing workflows, authorization queues, reconciliation processes) then turn that operational reality into software.

This role is ideal for someone who wants maximum ownership, customer proximity, and the opportunity to define entirely new categories of workflow automation.

- Ship full-stack product capabilities directly into production

- Build workflow orchestration systems, internal tooling, and customer-facing interfaces

- Design resilient systems that coordinate complex operational processes

- Work across frontend, backend, infra, integrations, and AI systems

- Work closely with operators, billing teams, executives, and frontline staff

- Observe operational workflows firsthand and identify systemic bottlenecks

- Lead implementations and deployments within large healthcare organizations

- Translate ambiguous customer pain points into scalable product primitives

- Define entirely new product lines from customer insight and operational patterns

- Create abstractions that generalize across fragmented healthcare systems

- Influence roadmap prioritization through direct field exposure

- Partner with engineering and GTM to rapidly iterate on high-leverage workflows

- Ensure systems are observable, reliable, and correct under real constraints

- Operate with urgency while maintaining high engineering standards

We believe the best engineers are deeply connected to the problems they solve.

There is no strict separation between engineering, product, implementation, or strategy.

The people building the platform are the same people defining how it evolves.

We care more about slope, ownership, and systems thinking than specific technologies.

- Comfort operating across frontend, backend, infrastructure, and data systems

- Experience working directly with customers or operational stakeholders

- The ability to move fluidly between technical depth and business context

- Care deeply about reliability, edge cases, and product quality

- Are energized by customer interaction rather than isolated implementation work

- Background in AI agents, automation, or integration platforms

- Exposure to healthcare, fintech, logistics, or other operationally complex industries

- Experience working in highly customer-embedded engineering roles

Healthcare operations are still largely manual. We're building the infrastructure layer that modernizes how post-acute care organizations operate.

You will directly influence product direction, architecture, and company trajectory from an early stage.

The systems we build affect revenue cycles, operational efficiency, and ultimately patient access to care.

You'll work directly with end users and see the impact of your work immediately.

We value intellectual honesty, speed, craftsmanship, and people who care deeply about building.

Small team. Extremely high ownership. Very little bureaucracy.

We take the work seriously, not ourselves. One of the most important things we screen for is whether we genuinely enjoy working with you.