Experience: 2+ years
What We're Looking For - Meticulous organization - you're managing multiple clients, configurations, and open items simultaneously and nothing slips - Process fluency - you can absorb how an organization works, identify where things break down, and prescribe a better path using the tools in front of you - Genuine technical depth - diagnose problems, translate customer needs into product requests, and operate without engineering support on routine issues - Multi-level communication - equally credible with executives, middle management, and frontline workers; you will be on-site with clients and this is not a back-office role - First-principles problem solver - find the actual cause, not the surface symptom - Calm under pressure - deployments get messy; you don't - End-to-end ownership - you pick something up and see it through; nothing falls through the cracks Experience - 2-5 years in implementation, solutions engineering, or a forward-deployed role - A track record of leading deployments and owning go-lives end-to-end, not just supporting them - Healthcare or health tech background preferred; RCM or authorization experience is a strong plus - Technical enough to diagnose integration and data flow issues independently - coding ability is a strong plus Strong plus - Familiarity with home health, hospice, or post-acute care operations - Strong academic background - we're building a high-performance team and rigor matters Compensation & Benefits Competitive salary + equity + bonus
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