Operations Associate

We're hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You'll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support

- Document and standardize processes through SOPs, playbooks, and internal tooling

- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)

- Build dashboards and lightweight analyses to inform product and operational decisions

- Use data to identify trends, surface risks, and prioritize improvements

- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health

- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues

- Gather customer feedback and translate it into actionable operational or product enhancements

- Support customer implementations from kickoff through go-live and steady state

- Partner closely with product and engineering to operationalize new features and workflows

- Serve as the connective tissue between customers and internal teams to ensure smooth execution

- 1-3 years of experience in:

- Management consulting, operations, or strategy roles, or

- Product operations / operations roles at an early-stage startup

- Strong process-building instincts-you enjoy creating structure where none exists

- Analytical mindset with comfort defining and managing key metrics

- Experience working directly with customers and owning outcomes end-to-end

- Clear, concise written and verbal communication skills

- Ability to thrive in fast-paced, ambiguous environments

- High ownership mentality and bias toward action

- Experience with healthcare operations, claims, billing, or revenue cycle workflows

- Experience supporting SaaS onboarding or implementations

- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards

- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree

- Experience working closely with product and engineering teams

- Real impact: Your work affects mission-critical operations and financial outcomes

- Ownership: Meaningful equity and influence over the platform's direction

- Hard problems: Complex systems, real constraints, no toy use cases

- Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.

- Culture: Low ego, high standards, deep respect for craft

- Fun One of the most important things we screen for is can you laugh with us.