Senior Administrator - Desk Side Services, AMT Asset Management Software

Depot Tech Engineer (DSS) (End-User Computing) Role Overview The PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.

Key Roles &

Responsibilities - Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal. - Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements. - Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM. - Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations. - Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations. - Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.

Required Skills - Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting. - Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking. - Strong communication, stakeholder coordination, documentation, and customer service skills. - Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.

Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting. - Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking. - Strong communication, stakeholder coordination, documentation, and customer service skills. - Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.

Depot Tech Engineer (DSS) (End-User Computing)\\\\r\\\\nRole Overview\\\\r\\\\nThe PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.\\\\r\\\\nKey Roles & Responsibilities\\\\r\\\\n- Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal.\\\\r\\\\n- Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements.\\\\r\\\\n- Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM.\\\\r\\\\n- Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations.\\\\r\\\\n- Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations.\\\\r\\\\n- Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.\\\\r\\\\nRequired Skills\\\\r\\\\n- Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting.\\\\r\\\\n- Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking.\\\\r\\\\n- Strong communication, stakeholder coordination, documentation, and customer service skills.\\\\r\\\\n- Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.\\\\r\\\\n