Global ITSM Manager

- Establish and maintain a " One Tool, One Team" global service desk model

- Own the implementation and ongoing evolution of ServiceNow as the enterprise ITSM platform

- Use ServiceNow dashboards and analytics to proactively manage performance, trends, and risks

- Provide dotted-line operational support and coordination to Site IT teams at manufacturing facilities

- Own Service Desk processes, SOPs, and operational discipline

- Partner with various teams on incident response, change management, and service improvements

- Communicate Service Desk performance, risks, and improvement plans to IT and business leadership

Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

Able to execute projects and long range goals as directed by management.

High degree of time management skills and ability to handle multiple priorities and projects at once.

Planning; ability to think ahead and plan, project activities and strategy over short-terms and extended time periods.

Ability to perform effective public speaking presentations and provide effective written communications.

Able to develop detailed communications documents that are readily understood by co-workers, vendors and clients.

Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.

Problem analysis and problem resolution at both strategic and functional levels.

Ability to effectively present information to key managers and leadership team.

Must have strong team attitude and conflict resolution skills.

Strong team building and management skills sufficient to recruit, lead, train, delegate, cooperate and contribute as a team.

- Bachelor's degree in information technology, Computer Science, Business Administration (with strong IT/Operations background)

Proven experience leading ServiceNow implementations and/or administering enterprise ITSM platforms

Business Unit: Corporate Division: Corporate Department: Digital Information Delivery Location: US - Teaneck, NJ Work Schedule: Monday - Friday (Standard Work hours)