Senior Manager, Account Manager - U.S. Army Sustainment & Customer Success (Remote)

• Serve as the primary customer interface for U.S. Army sustainment accounts, delivering responsive, high‑quality customer service and support
• Build and maintain strong relationships with Army end users, program offices, sustainment commands, and supporting OEM/contractor teams
• Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams
• Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through
• Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance
• Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented
• Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust
• Conduct regular in person and remote briefings, reviews, and touchpoints with Army partners to maintain visibility and alignment
• Maintain accurate records of customer interactions, requirements, opportunities, and risk areas
• Ensure compliance with all DoD, Army, and corporate policies related to ethics, security, and information handling

New Business Growth

• Develop and maintain customer sales forecasts and achieve Customer segment orders / sales plans for Spare Parts, GSE, MRO and Strategic Long Term Agreements
• Responsible for leading the CSM team to ensure continued marketing/selling Collins Aerospace aftermarket products and services to assigned customers
• Identify business opportunities and develop strategies for achieving business objectives
• Support CSM team and engage to ensure successful proposal activities and negotiations to closure
• Manage the customer segment strategy by understanding the marketplace and competition, identify, develop and execute initiatives to maximize market sector sales and margin growth (protect and grow). Develop short, medium and long term strategies to protect and grow the market
• Know the customer’s organization, culture, structure, key decision makers and the customer decision making process. Maintain detailed market sector analysis including products, customers, market trends, fleet sizes etc.

Customer/Territory Management

• Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives
• Responsible for managing a positive business relationship with assigned customers
• Drive Customer Satisfaction results
• Own the Aftermarket customer interface for Collins Aerospace Defense sustainment customers
• Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management
• Lead Business Reviews and Executive visits as required
• Maintain Executive briefing documents and strategy documents for assigned customers as needed

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.



• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
• 8+ years of experience in sales related to aerospace or aviation activities
• Previous Military sales experience with OEM and US government customers required
• Experience developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements
• Experience presenting and interacting with executive leadership
• Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance
• Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices
• Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

• Medical, dental, and vision insurance ​
• Three weeks of vacation for newly hired employees ​
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option ​
• Tuition reimbursement program ​
• Student Loan Repayment Program ​
• Life insurance and disability coverage ​
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection ​
• Birth, adoption, parental leave benefits ​
• Ovia Health, fertility, and family planning ​
• Adoption Assistance ​
• Autism Benefit ​
• Employee Assistance Plan, including up to 10 free counseling sessions ​
• Healthy You Incentives, wellness rewards program ​
• Doctor on Demand, virtual doctor visits ​
• Bright Horizons, child and elder care services ​
• Teladoc Medical Experts, second opinion program ​
• And more!

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Remote Account Manager serves as a trusted partner to U.S. Army sustainment organizations, ensuring exceptional customer experience, mission-aligned support, and long-term account growth. This role requires deep customer affinity with Army stakeholders, strong knowledge of defense sustainment operations, and an ability to build meaningful relationships across logistics, readiness, and operational communities.