Lead Project Manager

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview: The Global Business Services Center Service Management team is built upon strong contributors with leadership abilities, consulting mindsets, and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization, which today supports three primary verticals: Finance, People & Capability, and Law, Franchise, and Integrity.

The primary responsibility will be supporting the successful identification, planning and execution of projects within our Shared Services Organization and various stakeholder groups. The qualified candidate will be a member of a highly visible team working closely with Operational Workstream Leads and Key Internal Customers, to identify opportunities, develop appropriate planning, and execute on projects.

This position requires a highly collaborative individual with strong process and project management skills, who will need to coordinate global relationships across multiple functional areas, third party providers, and regional constituencies.

Role:

• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones
• Provide insights to enhance processes and tooling, support implementation best practices and process improvements derived from identifying areas of weakness and strategizing improvements
• Develop, run and distribute status and progress reports to update leadership and project team members
• Regularly communicates to senior management regarding the status of specific project deliverables
• Perform analysis and assessment activities to provide stakeholders with timely updates
• Perform risk management exercises to determine potential roadblocks to progress, and work to build mitigations to minimize impacts

All About You:

• Experience in large-scale, cross functional transformation initiatives
• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
• Professional services or consulting experience a plus
• Project and/or Program Management experience, with a good understanding of a typical lifecycle
• Experience with risk management and investigation, consulting and strategic judgement, and business process assessment
• Excellent communication (written, oral and presentational) and interpersonal skills
• Experience in analysis of operational data to support business decisions and proven process management experience - inclusive of process design and system optimization
• Experience within the Human Resources space, its platforms and structures, is a plus

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.