Registration Representative (On-Call, Float)

Registration Representative (On-Call) at Kaiser Permanente Menu Close Who We Are Mission & History Our Difference Locations Innovation Stories & Resources Life & Culture Accessibility Support Benefits Career Growth Inclusion and Belonging Military Our Community Career Areas Clinical Careers All Clinical Careers Care at Home Mental Health Nursing Careers Nurse Management Careers Pharmacy Careers Rehab Services Early Careers Early Careers Nurse Residency Internships Business Careers All Business Careers Sales & Marketing IT Careers All IT Careers Digital Careers Exec & Leaders Physicians & Dentists Contingent Careers Our Hiring Process Accommodations FAQs Hiring Process Overview Pre-Hire Assessments Searching Jobs & Submitting Interest Talent Network Job Search Job Search Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Jobs My Profile Employee Job Search campaign-Day hours_per_week-1 industry-W06|SEIU|Local-49 is_manager-Union-Jobs job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-Yes,-100-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1434663 custom_fields.Shift-Day custom_fields.Field1-Customer-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri,-Sat,-Sun custom_fields.Reindex-2 custom_fields.Facility-Tualatin-Medical-Offices custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$25.54---$31.38-/-hour custom_fields.Department-Tualatin-Medical-Offices---Reception/Cashier-Day---1008 custom_fields.jobtitleLI-Registration-Representative-(On-Call)---1434663 custom_fields.leadership-no custom_fields.CFSalaryLow-25.54 custom_fields.HawaiiTheme-Customer-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-Oregon,Tualatin,Tualatin-Medical-Offices custom_fields.ShiftFilter-Day custom_fields.customtheme-Customer-Services custom_fields.CFSalaryHigh-31.38 custom_fields.LocationName-Northwest custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-Northwest custom_fields.employeegroup-W06|SEIU|Local-49 custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-06:15-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-06:30-AM custom_fields.PrefQualification1-<div><strong>Basic-

Qualifications:</strong></div><div><u>Experience</u></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Six-(6)-months-of-health-care-financial-OR-six-(6)-months-of-cash-handling-OR-six-(6)-months-customer-service-experience-in-high-volume-customer-service-environment.</li><li>Two-(2)-years-of-experience-keyboarding/typing-and-navigating-multiple-computer-applications-in-a-Windows-environment-including-data-input.</li><li>Per-the-National-Agreement,-current-KP-Coalition-employees-have-this-experience-requirement-waived.</li></ul><div><u>Education</u></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>High-School-Diploma-or-General-Education-Development-(GED)-required.</li></ul><div><u>License,-Certification,-Registration</u></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>N/A</li></ul><div><strong>Additional-

Requirements:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Excellent-verbal-and-written-English-communication-skills.</li><li>Excellent-organizational-skills,-flexibility-and-ability-to-switch-tasks-frequently.</li><li>Final-candidates-will-complete-approved-medical-terminology-course-within-six-months-of-date-of-hire.</li><li>Strong-complex-problem-solving-skills-and-the-ability-to-make-decisions-independently.</li><li>Excellent-organizational-skills,-flexibility-and-ability-to-switch-tasks-frequently.</li></ul><div><strong>Preferred-

Qualifications:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Previous-hospital-or-ambulatory-clinic-registration-experience.</li><li>Previous-Experience-with-EPIC-applications.</li><li>Certification-by-HFMA-or-NAHAM-preferred.</li></ul><div><strong>Notes:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>This-is-a-backfill-role-to-cover-core-employees-for-pre-scheduled,-next-day-&amp;-same-day-support.&nbsp;</li><li>Geographic-area:-West-Portland-Metro.</li><li>Replacement-Pool-?-eligible-for-differential.&nbsp;</li><li>On-Call-employees-must-meet-minimum-contractual-availability-&amp;-Employer-work-requirements&nbsp;</li></ul> custom_fields.LocationDescription-Oregon,Tualatin,Tualatin-Medical-Offices custom_fields.NurseResidencyTheme-Customer-Services custom_fields.VisionServicesTheme-Customer-Services custom_fields.ExternalReferenceCode-1434663 custom_fields.InternalReferralTheme-Customer-Services custom_fields.PhysicianAssistantTheme-Customer-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Customer-Services Customer Service A critical part of total care You’ll work directly with our members around the country to help meet their needs and also help them understand our offerings, policies, and procedures. custom_fields.customtheme-Customer-Services Registration Representative (On-Call) Primary Location Tualatin, Oregon Facility Name Tualatin Medical Offices Schedule Call-in/On-Call Shift Day Salary $25.54 - $31.38 / hour Job Number 1434663 Date Posted 07/29/2026 Submit Interest Save Job

Job Summary: Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services.

Obtains demographic information, validates and verifies insurance, and receives payments, based on established manual or technological protocols, refers patients to Financial Advocates.

Answers and/or refers questions received from patients, visitors, staff as appropriate. Performs various related cash handling procedures per SOX control regulations.

Staff members in this position may perform all, or a combination of the duties described depending upon their assigned work area and the specific needs of the department.

Essential

Responsibilities: Registration: Greets and registers patients for various medical care in the clinic setting potentially in a 24 hour, 7 day a week environment and in a highly active fast paced setting such as the Emergency department.

Verifies the patient demographic and insurance information with the patient consistent with the National Registration Standards and regional policies.

Verifies Insurance Eligibility and Benefits (including policy limitations) for all payers using approved system to check for eligibility and benefit information.

Uses problem-solving skills to verify patient identification through patient name, spouse names, social security number, date of birth and address in order to identify and minimize duplicate medical records.

Interview patient to obtain/determine payer source, financial and demographic information and obtains appropriate signatures. Verifies, identifies, and inputs Other Coverage Information (OCI), primary, secondary, and tertiary payers for services provided.

Revenue Collection: Determines and collects cost-shares, and partial payments for services to be received. Enter/verify payments in the computer, close cash drawers, count currency, checks, and credit card payments at the end of each shift, and create deposits per cash handling policies.

Maintains billing accuracy and compliance per KPNW and National Revenue Cycle policies. Communicate to the patient the Northwests policy on payment of services or prepayment when significant patient liabilities are identified.

Collect past due balances and refers, as appropriate, to financial counselors. Appointing & Messaging: Takes messages as required according to scripts and guidelines.

May schedule and/or cancel appointments based on members needs and regional policies and procedures. If applicable, makes return appointments and referrals.

Regulatory/Organizational Compliance: Explains and requests patients to sign regulatory forms such as consent and release forms as required.

Makes copies or scans of patient identification, insurance information and other related forms and documents. Fully understands and adheres to the rules and regulations of Medicare, Medicaid, Managed Care and Commercial payers regarding referrals, preauthorization and pre-certification requirements.

Is knowledgeable and maintains compliance with CMS by accurately completing Medicare Secondary Payer screening information. Explains basic KPNW Medical Center and/or clinic policies and procedures to patients.

General Services: Stocks appropriate forms and supplies. Demonstrates responsibility in handling supplies and equipment in a cost-effective manner and according to standards such as policies, procedures, and infection control guidelines.

Assist patients by providing phone numbers, facility directions and office layouts; Directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy.

May assist with the orientation of new personnel. Performs all other duties as assigned consistent with job description.

Basic

Qualifications: Experience Six (6) months of health care financial OR six (6) months of cash handling OR six (6) months customer service experience in high volume customer service environment.

Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment including data input. Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional

Requirements: Excellent verbal and written English communication skills.

Excellent organizational skills, flexibility and ability to switch tasks frequently. Final candidates will complete approved medical terminology course within six months of date of hire.

Strong complex problem solving skills and the ability to make decisions independently. Excellent organizational skills, flexibility and ability to switch tasks frequently.

Preferred

Qualifications: Previous hospital or ambulatory clinic registration experience. Previous Experience with EPIC applications. Certification by HFMA or NAHAM preferred.

Notes: This is a backfill role to cover core employees for pre-scheduled, next-day & same-day support. Geographic area: West Portland Metro.

Replacement Pool ? eligible for differential. On-Call employees must meet minimum contractual availability & Employer work requirements Primary Location: Oregon,Tualatin,Tualatin Medical Offices Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 06:30 AM Working Hours End: 06:15 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: W06|SEIU|Local 49 Job Level: Entry Level Department: Tualatin Medical Offices - Reception/Cashier-Day - 1008 Pay Range: $25.54 - $31.38 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency.

The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.