Job Description Summary Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader in Reston, VA.
- Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
- Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
- Effectively communicate and partner with teammates and colleagues.
- Implement GE/customer facility contract and support customer and business goals/objectives.
- Lead, instruct, and assist technicians on basic and complex repairs/resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
- Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools, and test equipment, and ensure calibration.
- Manage vendor's service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering,
- or related field and 4+ years of experience servicing medical equipment;
- OR equivalent military education and 4+ years of experience servicing medical equipment;
- OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
- Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
- Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
- Experience interfacing with both internal team members and external customers as part of a solution
- Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Ability to work independently and as a team to implement solutions through problem solving.
- The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
- In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Specific vision abilities required by this job may include color, close vision
For U.S. based positions only, the pay range for this position is $82,560.00-$123,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.