Representative I, Damage Claims

Curious about how you can be the bridge between customers and field management while resolving escalated damage claims? At Spectrum, you’ll leverage your expertise across multiple systems to ensure accurate reporting and timely solutions. Your dedication will directly support efficient operations and strengthen customer satisfaction, making a meaningful difference in every claim handled.

• Facilitate communication between field management and customers by managing damage claim escalations
• Provide support and guidance to expedite claim resolutions and address service complaints
• Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction
• Prepare investigation forms, official documents and mail correspondence for external customers and field management
• Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes
• Research account information across multiple billing and online systems to resolve claim reports efficiently
• Generate management reports, escalate missed service level agreements when necessary and perform tasks independently with minimal supervision

• 3 + years of customer service experience
• 2 + years of telephone, video and high speed data experience
• 2 + years of telecommunication experience or equivalent

• Ability to read, write, speak and understand English
• Ability to prioritize and organize tasks effectively
• Ability to multitask at a high level
• Critical thinking skills for complex situations
• Proficient with personal computer and software applications
• Capability to work independently and collaboratively within a group
• Strong problem-solving skills for customer complaints and issues
• Comfortable working while seated for extended periods
• Clear and professional communication both orally and in writing
• Demonstrated knowledge of cable, internet, and mobile
• Knowledge of KMS and CSG systems
• Service troubleshooting expertise
• Proficiency with MS Office Suite

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.

When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.