Surgery Scheduler - E.N.T. (Ear, Nose & Throat)

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician

• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.

• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.

• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervisor when needed.

• Provides direct concierge coordination between office and patient designee.

• Manages physician referral work queues by completing referrals.

• Handles physician correspondence, forms, authorization requests, physician’s calendar and other transcription needs as required.

• Prepares charts and reviews/performs/updates demographics and insurance information.

• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.

• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.

• Provides clinical or administrative support based on operational needs.

• Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearancea for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms and request for authorizations, and the physician’s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on worker’ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.