Assistant Maintenance Manager - Vendor

The Assistant Maintenance Manager - Vendor is responsible for assisting in the managerial oversight of the Maintenance Coordinators for all occupied homes within designated portfolio.

Hybrid Schedule: Monday and Friday work from home. Tuesday-Wednesday-Thursday: In office (Brentwood).

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors and residents

• Provide exceptional customer service when interacting with residents and vendors

• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources

• Set the bar for acting with integrity and demonstrating support for TRs core values

• Manage day-to-day activity of Maintenance Coordinators to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance

• Maintain oversight (for quality, spend, and/or completion) of all work performed by external vendors

• React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues

• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays

• Conduct weekly team meetings to communicate project updates, completion, or changes

• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.

• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residents

• Ensure that all maintenance projects meet TR quality standards

• Assist with the implementation of corporate processes, training, and enforcement of policy

• Adhere to and manage team to standards of service and work procedures

• Oversee and manage (to budget and timeline) all assigned work

• Ensure maintenance department objectives and key metrics are met

• Communicate with team members to support the development of short and long-range goals

• Proactively and courteously communicate with existing and future residents

• Responsible for reviewing and communicating monthly budget and key metric performance

• Take ownership of work product and ensure delivery within tight deadlines

• Proven experience working well under pressure and self-managing

• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)

• Ability to plan, schedule work activities, anticipate issues, and solve problems

• Ability to work effectively with all levels of individuals while inspiring respect and credibility

• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)

• Commitment to serving residents in accordance to TAHs Standards of Service

• Strong organizational skills and the ability to handle multiple deadlines

• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Vision abilities required by this job include close vision, distance vision and depth perception.