Specialist, Data Center Operations

• The ability to perform work independently is required:
• Handle tape backup media and prepare for offsite storage if applicable.
• Perform ad hoc requests as directed by on-site management.
• Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
• Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
• Perform hardware installations – rack / stack.
• Perform cable installations (routing, terminating) and testing.
• Perform hardware cabling troubleshooting  Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets in keeping with SLA and KPI.
• Support Power Maintenance Events (PME) – active involvement in the planning through an assigned role.
• Track and maintain adequate sparing levels.
• Perform physical audits and ensure the Service Manager database is updated and accurate.
• Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.

• Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
• Able to lift 50 lbs.
• Working knowledge of Microsoft Windows and Office suite, especially Word and Excel and ServiceNow.
• Thorough understanding of cabling best practices (EIA/TIA-568 standards).
• Thorough understanding of IT hardware skills (HP, Cisco, etc.).  Working knowledge of network cabling diagnostics and testing practices.
• Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, VLANs.
• General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.

• 2+ years of experience as a data center technician or similar discipline in a data center mission critical environment.
• Strong technical, analytical, and problem-solving skills.
• Ability to complete tasks and deliverables within expected timelines
• Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures.
• Able to work independently as a part of a larger team in a global organization.
• Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.

• High School diploma or equivalent.
• 2-year technical degree or equivalent work experience.

Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.