Head of Product Design & Research, Supply Chain Digital Enablement

The Coca‑Cola Company is transforming how its North America Supply Chain operates, using digital products to enable a supply chain that moves at the speed of the market. Our work connects planning, sourcing, manufacturing, and fulfillment into a responsive, reliable, and continuously improving network—one that can adapt quickly to change while operating at global scale.

Our product organization is built on small, empowered teams that move with clarity and purpose, making digital a true source of competitive advantage. Designers work side‑by‑side with Product and Engineering to shape how our ecosystem looks, feels, and works. If you’re excited to help build this practice and define the experience vision from the ground up, we’d love to meet you.

The Head of Product Design & Research, Supply Chain Digital Enablement (North America) will build and lead the design and research practice that shapes how our supply chain products work, feel, and deliver value. You will set the experience vision across the end‑to‑end supply chain—translating deeply complex, operational workflows into intuitive, scalable, human‑centered digital experiences that improve speed, resilience, and service.

You will hire and grow the team that brings this vision to life, embedding design and research into empowered product teams. You believe great products come from tight collaboration, continuous learning, and strong design judgment. You will also guide how AI is used as a creative accelerant—unlocking new possibilities while maintaining high standards of craft, quality, and integrity.

• Define an end‑to‑end experience vision that enables a faster, more responsive, and continuously improving supply chain.

• Champion simplicity, coherence, and usability across the portfolio

• Establish design principles and standards that balance usability, operational rigor, and scalability.

• Build an in-house design practice from the ground up, including hiring the founding designers and researchers

• Define expectations, rituals, and ways of working within empowered product teams

• Create a culture of critique, curiosity, and craft excellence

Embed Research and Design into Product Strategy and Discovery

• Make user research a continuous, trusted input into strategy and prioritization.

• Promote rapid prototyping, experimentation, and validation.

• Use insight and storytelling to influence product direction and executive decision‑making.

• Build a scalable design system that accelerates delivery and improves consistency

• Define cross-product frameworks and shared UI patterns

• Reduce fragmentation across journeys, tools, and workflows.

• Design across digital, operational, and support touchpoints.

• Translate complex workflows into simple, human-centered experiences

• Ensure users experience one coherent, end‑to‑end supply chain ecosystem.

• Define how AI supports exploration, prototyping, and insight generation

• Maintain strong ethical, quality, and human‑centered standards.

• Explore emerging AI-native interaction models

• Bachelor’s degree in design, HCI, or a related field, or equivalent practical experience

• 10+ years in product design, UX, or experience design with a strong portfolio of shipped digital products

• 5+ years proven success building and scaling design and research teams in complex, enterprise or B2B environments

• Strong capabilities across UX, interaction design, systems design, and visual design, with some familiarity in service design

• Experience leading user research or working closely with dedicated researchers

• Track record shaping strategy with Product and Engineering leaders

• Experience building or scaling a design system

• Ability to design for multi-role, multi-touchpoint, or ecosystem products

• Familiarity with generative AI in design or research workflows

• Exceptional storytelling, facilitation, and communication skills

• Experience vision and clarity. Defines how experiences should work and feel, brings coherence to complex spaces, and helps teams understand what great looks like.

• Builder of design talent and practice. Builds the in-house design and research team from the ground up, develops craft and capability, and establishes a modern design culture.

• Influence and cross-functional leadership. Builds trust across Product, Engineering, and business teams, shaping strategy and decisions through insight, narrative, and thoughtful critique.

• Systems thinking and quality. Creates the frameworks and patterns that ensure experiences are simple, unified, and scalable, and holds a high bar for craft and usability.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Pay Range: United States of America: 217,400 USD - 245,300 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive reference value is a market-based competitive value for your role.

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.

We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.