Lead Veterinary Receptionist

Key

Responsibilities - Deliver outstanding, compassionate client service and set the tone for the front desk - Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching - Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members. - Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls. - Ensure accurate scheduling, check-in/check-out, and client communication - Maintain strong knowledge of hospital services, policies, and pricing - Support daily workflow by communicating effectively with doctors, technicians, and management - Help ensure phones, emails, and online requests are handled promptly and consistently - Model reliability, professionalism, and a positive attitude - Assist with front desk coverage and scheduling needs as necessary - Ensure accurate invoicing, estimates, and payment processing - Help maintain organization and efficiency at the front desk - Identify opportunities to improve client experience and front desk processes - Adapt easily in a fast-paced, emotional, and ever-changing environment

Qualifications: - 2 years of veterinary experience is required. - Strong leadership and organizational skills. - Excellent communication and interpersonal abilities. - Proficiency in veterinary software systems is a plus. - A genuine love for animals and a desire to contribute to their well-being. About East Greenbush Animal Hospital East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr.

Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.

The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound.

Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners. #CSR