The Accounts Receivable Specialist is responsible for the accurate and timely recording of customer transactions, monitoring outstanding balances, and processing cash applications. This role plays a critical part in supporting efficient cash flow and minimizing the aging of customer balances through strong accounts receivable practices.
The position collaborates closely with cross-functional teams to address customer inquiries, resolve billing discrepancies, and support ongoing process improvements within the accounts receivable function.
- Perform day-to-day accounts receivable activities, including recording customer transactions and researching needs for debit or credit memos.
- Apply customer payments accurately and promptly to customer accounts , including timely reconciliation and resolution of on-account payments.
- Respond to inquiries from customers, internal teams, and other stakeholders in a prompt and professional manner.
- Investigate and resolve invoicing and payment discrepancies or disputes, coordinating with relevant departments as needed.
- Collaborate with the billing team to resolve any billing discrepancies and support billing activities.
- Build and maintain positive relationships with customers, addressing invoice -related inquiries courteously and efficiently.
- Assist customers in resolving issues and facilitating successful payment collection.
- Identify opportunities to streamline accounts receivable reconciliation and cash application processes and improve efficiency in procedures.
- Collaborate with team members to propose and implement process enhancements.
- Maintain accurate and organized billing records and documentation.
- Record billing-related information in appropriate systems and databases.
- Prepare accounts receivable and cash application reports and key performance indicators (KPIs) for management review.
- Provide insights on accounts receivable and cash application trends and potential improvements.
- High school diploma or equivalent. Associate’s degree or relevant certification in accounting or finance is a plus.
- 2 + years of experience in accounts receivable, cash applications or a related financial role.
- Strong attention to detail and accuracy in accounts receivable and cash application operations.
- Proficiency in using accounts receivable and cash application software and accounting systems.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with financial regulations and compliance requirements related to invoicing and accounts receivable .
- Strong communication skills, including written communication
- High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines
- Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others
- Ability to sit for an extended period and operate shared office equipment and keyboards