This role leads laboratory technology support and continuous evolution across Seattle, and is the accountable Research Site Partner for Seattle: the primary DTE relationship holder for the site's research leadership, and the front door through which site requirements are captured, shaped, and routed into the correct cross-functional platform backlog.
Operating within highly regulated GxP and SOX environments, this role remains accountable for operational excellence, financial stewardship, and risk management across a complex laboratory technology landscape, including ownership of the site's annual operating budget. In parallel, the role carries accountability for local technology adoption, change management, and cross-site prioritization advocacy — ensuring Seattle's voice shapes the shared platform roadmap without the site building or maintaining local one-off solutions.
- Build and sustain strong, trust-based relationships with senior business, quality, and DTE leaders, acting as a strategic partner with sustained impact on enterprise laboratory goals.
- Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.
- Serve as the primary point of accountability for laboratory technology operating within GxP- and SOX-regulated environments, partnering with DTE Compliance, Cyber Security, Internal Audit, and Quality Assurance.
- Own and manage the site's operating budget, ensuring disciplined financial planning, forecasting, vendor management, and value realization across services and platforms.
- Oversee a portfolio of programs, projects, platform releases, and enhancements delivered at the site, ensuring quality, timeliness, and alignment with business outcomes.
- Attract, develop, and retain top talent; carry full people-management accountability for assigned staff.
- Research Site Partnership
- Serve as the single accountable owner for technology adoption, change, and the DTE relationship at Seattle — the primary partner to the site SVP and research leadership.
- Act as the site's product owner: capture requirements and user stories directly from scientists and shape raw, ambiguous input into clear, prioritized demand.
- Be the single front door for Seattle — route shaped requirements to the correct platform owner (within Laboratory Solutions or peer DTE platform organizations) rather than site stakeholders engaging each platform team directly.
- Drive local adoption and change management for new platform capabilities; carry roadmap and delivery updates back to site scientists and leadership on a regular cadence.
- Represent the site's voice in cross-site, cross-functional prioritization forums, ensuring the shared platform roadmap reflects the site's highest-value needs.
- Maintain a transparent, current view of the site's demand status and backlog position that site stakeholders can see and understand.
- Strong senior-level business engagement and stakeholder partnership capabilities.
- Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices.
- Proven people leadership experience building and sustaining high-performing teams.
- Program, portfolio, demand, and financial management expertise.
- Excellent analytical, problem-solving, communication, and executive-level presentation skills.
- Ability to balance operational stability with innovation in regulated environments.
- Comfort operating in a matrixed accountability model — shaping and routing demand where the build/architecture decision rests with a peer platform owner, not this role.
- Bachelor's degree
- 8+ years of relevant experience, or an equivalent combination of education and experience.
- Demonstrated leadership managing enterprise-scale technology platforms and support organizations.
- Proven experience operating within GxP- and SOX-regulated environments.
- Experience leading complex programs, portfolios, and vendor ecosystems with financial accountability.
- Experience operating as a product owner, business relationship manager, or similar demand-shaping role — translating ambiguous stakeholder input into structured, prioritized backlog items.