Lead Account Manager

What You'll Do Lead & Develop the Team - Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching - Set, track, and improve team KPIs and performance - Coach the team on deal strategy, customer communication, and account management best practices Optimize Sales Operations - Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards - Improve sales processes, identify bottlenecks, and implement scalable solutions - Ensure consistent follow-up and high operational standards across the team Drive Cross-Functional Collaboration - Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey - Share insights on lead quality, customer feedback, and process improvements - Act as the main bridge between cross-teams Stay Close to Customers - Lead product demos, qualify opportunities, and manage strategic customer accounts - Support the team on complex deals and help drive cross-sell and upsell opportunities - Stay hands-on with customers to understand market needs and continuously improve the sales approach What we're looking for - Senior-level experience in B2B SaaS sales or account management - 1-2+ years of experience leading, mentoring, or coaching a Sales or Account Management team - Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space - Strong experience building and improving sales processes, managing pipelines, and working with CRM systems - Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions - Comfortable using AI tools to improve productivity and customer interactions - Excellent communication, presentation, negotiation, and stakeholder management skills - Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams - Fluent English Would be a plus - Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products