Custom Closets Project Coordinator

Custom Closets Project Coordinator Job Locations US-TX-Coppell Department Custom Closets Overview The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers.

This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD).

This position requires strong communication, organizational and business software skills. What We Stand For Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time.

The Container Store has locations from coast to coast and a thriving online business. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose.

We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs and living out the values of our 7 Foundation Principles.

Responsibilities Processes custom closets generated orders (new orders, replacements, add-ons, service orders) Partners with Custom Closets Design team to ensure smooth transition from design phase through installation Establishes strong relationship with stores, third-party contractors/installers and other groups within TCS including Transportation and Store Operations to communicate order activity and progress Facilitates communication of issues related to custom closets orders to appropriate audience – customers, stores and third-party contractors/installers Communicates consistently with the team and seeks avenues to find information using available resources Works collaboratively with the team to manage multiple calls, emails and inquiries.

Adjusts installation orders for changes in price and schedule when applicable Maintains knowledge of Custom Closet products, related components and processes Provides Certificate of Insurance to involved parties based on customer’s building requirements Identifies and communicates opportunities for increased efficiency Maintains awareness of current and upcoming sales promotions Consistently arrives promptly to work the assigned schedule Responsible for maintaining discretion related to all confidential/sensitive company and customer information Performs other requested tasks and duties We believe in taking care of our team.

Here's a peek at what you can expect: Competitive health, dental, and vision plans to keep you and your loved ones well. 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.

But that's not all!

We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications College degree preferred Experience in customer service field preferred; retail experience a plus; 2-5 years selling experience preferred Design experience a plus Based in Dallas/Ft.

Worth area Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel Must be at least 18 years of age The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Office Physical Requirements State Specific Notices Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment.