Manager, Soft Services (Starlink)

We are looking for a talented Soft Services Manager to oversee the operation and maintenance of non-critical facility systems and workplace experience across the entire Starlink Bastrop campus. This position is directly responsible for ensuring our facilities maintain a world-class appearance and support employee productivity while minimizing downtime in amenity and support spaces.

The quality of our facility care reflects our values and plays a critical role in how we are perceived as a world-class organization.

- Lead a team of technicians and specialists focused on janitorial services, workplace maintenance, painting, drywall, structural repairs, and general building upkeep across the campus

- Manage third-party service providers (janitorial, landscaping, pest control, elevators, fire protection, etc.) to ensure services meet SpaceX standards and terms of contract

- Oversee building envelope maintenance including roofs, walls, windows, doors, and floors

- Manage elevators and related vertical transportation systems (primarily vendor/OEM driven)

- Own fire protection systems including certifications, inspections, and vendor-performed work

- Manage effluent/sanitary waste streams (restrooms, kitchen, and general facility waste)

- Drive organizational excellence through the creation of standardized KPI metrics and ensure accountability at all levels

- Manage work ticketing system to ensure correct staff and timely responses to break/fix requests

- Partner with construction and internal teams to develop, plan, and execute site improvement projects in accordance with overall business objectives and strategy

- Maintain high-end greenspaces, break areas, conference zones, and executive-facing spaces to world-class standards

- Support 24/7 facility operations including off-hours and emergency response protocols as needed

- 5+ years of professional experience with facilities management or soft services operations

- Experience managing both direct teams and multiple third-party vendors in a large facility environment

- Knowledge of building envelope systems, elevators, fire protection, and general building maintenance

- Bachelor's degree in an engineering, facilities management, or related discipline

- Proficiency in Microsoft applications such as Excel, Outlook, Word and PowerPoint

- Excellent communication skills (oral and written) and the ability to clearly and concisely articulate complex problems to a wide variety of audiences

- Strong work ethic and drive for constant improvement balanced with the ability to work effectively in a team environment

- Ability to independently and effectively manage projects in an extremely fast paced and changing environment

- Experience supporting both manufacturing and executive-facing spaces

- Track record of implementing cost-saving or service efficiency improvements

- Must be able to work extended hours and/or weekends as needed

- Provide 24/7 on-call support of all critical activities and emergency situations