Our Assistant General Manager, reporting directly to the General Manager, is responsible for assisting with the Sales team as well as day-to-day tasks. EōS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success.
While these responsibilities encompass a broad spectrum, our Assistant General Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
- Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
- Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
- Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Prior experience or strong interest in the fitness industry is a plus.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Variable income opportunities including commission and bonus